FAQs
Frequently asked questions
Everything you need to know about ordering cigarettes at CigsSpot — Canada & Australia
What payment methods do you accept?
We accept Wise, bank transfer and cryptocurrency (BTC, USDT, ETH). Not sure which works best for you? Write us in the chat or send an email — we’ll find the right option.
How long does delivery take to Canada and Australia?
Delivery typically takes 7–21 days depending on the source country and your location. All orders come with a tracking number so you can follow your package every step of the way.
Are your cigarettes genuine?
Yes — 100% original cigarettes produced by official manufacturers. Each pack carries genuine excise stamps. Please note that health warning labels may be in a different language as we source from licensed wholesalers across Europe and Asia.
Why are your prices so much lower than local shops?
Canada and Australia have some of the highest cigarette prices in the world — often $20–30+ per pack due to heavy taxation. We source directly from countries where tobacco prices are significantly lower and ship directly to you, cutting out all middlemen and passing the savings on.
Is it legal to buy cigarettes online and import to Canada or Australia?
Purchasing cigarettes online for personal use is legal. We have been shipping internationally since 2016. If you have any specific questions about import rules in your country, feel free to contact us.
Will I have to pay customs or excise duty?
In most cases no. Occasionally customs may request a fee. Even if that happens, the total cost (including any duty) typically remains well below local retail prices.
If your package is stopped at customs you have two options: pay the excise duties, or refuse the package and have it returned to us for a 70% refund or reship at your cost.
What if my order is lost or seized by customs?
If your order is returned to us, we offer two options: a 70% refund (excluding shipping cost), or a reship at your expense. If your package is seized by customs, we are unfortunately unable to reship. We recommend using your real name and address to minimise delivery issues.
Do I need to register to place an order?
No registration required — you can order as a guest. However, we recommend using your real name and delivery address to avoid any issues with Canada Post, Australia Post or courier delivery.
